FAQ for owners and property managers

Cost

Is it really free?

There are no setup, monthly or transaction fees for owners and property managers. We transfer the rent with nothing deducted.

What do tenants pay?

Tenants pay the rent plus a RentEase service fee (Visa / Mastercard 3.3%, tax included). There are no app setup or monthly fees.

Applying and contracts

What do we need to apply?

Just enter your company details and the contact details of the person in charge.

Can we start on the day we apply?

Yes. You can use the QR code and poster from that day. The QR code never expires.

Do we need to change our leases?

No. RentEase is not a party to the lease.

Payments

When does rent arrive?

Tenants are charged automatically on the 25th of each month, and we transfer on the 25th of the following month (next business day on weekends and holidays). First and one-time payments completed within a month are also transferred on the 25th of the next month.

Whose name is on the transfer? How do we reconcile?

Transfers are made in the leaseholder’s name. You receive them in your current account and reconcile as usual.

Introducing it to tenants

How do we introduce it?

Just hand or send the QR code and poster from your dedicated page. How to introduce it and ready-made messages are on the dedicated page too.

Who answers tenants’ questions?

Tenants can find answers about signing up and using the app in RentEase’s AI chat and FAQ.

Which cards and payments are covered?

Visa and Mastercard in the tenant’s own name. Rent, management and common service fees, move-in costs and renewal fees — monthly or one-time. For both individual and corporate leases.

If something goes wrong

What if a tenant’s card payment fails?

Tenants can pay again in the app until 23:59 (Japan time) on the last day of the month in which the payment failed. If they pay by then, we transfer the rent to you on the 25th of the following month (e.g. failed on October 25, paid again by October 31 → November 25). After the deadline, the tenant pays you directly; RentEase won’t notify you or transfer that month’s rent. If no payment arrives, please check with the tenant as usual.

Are there properties where it can’t be used?

It can’t be used where rent can’t be switched to bank transfer — for example, when a guarantor company collects it by direct debit.