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Frequently viewed questions
- Does the person paying the rent have to be the leaseholder?
- When is my first card payment made, and when is the rent transferred?
- Can I use RentEase while keeping direct debit as my payment method?
- Are there any service fees?
- What should I do if my payment fails?
- Do I need to contact my property management company or landlord before starting RentEase?
- Can I use a debit card with RentEase?
- What is included in rent or lease payments that can be paid by credit card?
Before you start
- What is "RentEase"?
- Is the app free?
- Are there any service fees?
- What is the process to start using RentEase?
- I used RentEase before. Do I need to set things up again?
Eligible users, properties and cards
- Does the person paying the rent have to be the leaseholder?
- Can I use a family member’s credit card?
- Can a parent pay rent for an international student using RentEase?
- Can foreign residents use RentEase?
- What types of properties are eligible for payment with RentEase?
Sign-up & account
- What Information is Required for RentEase Account Registration?
- What identity verification documents are required?
- "This Email is Already Registered" Message Appears – How to Create a Second Account?
- Can I have multiple accounts?
- How can I update my account information?
Setting up monthly rent
- Are any documents required for property registration?
- How to Set Up Payment Amount
- How to Set Up Property Information
- How to Set Up Bank Transfer Details
- How to enter recipient names with "株式会社" or other legal entities
One-time payments
- How do I make a one-time payment for move-in costs or renewal fees?
- How to Set Up the Payment Amount (One-Time Payment)
- How to Set Up Property Information (One-Time Payment)
- How to Set Up Bank Transfer Details (One-Time Payment)
- How to Set Up Landlord Information (One-Time Payment)
Dates & changes
- When is my first card payment made, and when is the rent transferred?
- When is the card payment debited from my bank account?
- Can I change the transfer date?
- My rent includes utilities, so the amount changes each month. What should I do?
- Are there times when the system is unavailable due to regular maintenance?
Troubleshooting
- What should I do if my payment fails?
- What should I do If my credit card limit is insufficient?
- What to do if you can’t log into the RentEase app
- I haven't received the password reset email.
- What should I do if identity verification fails?
RentEase points (usable until May 16, 2027)
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Disruptions & maintenance When the app or payments are not working How to get started The steps, shown with pictures