What to do if you can’t log into the RentEase app

If you are unable to log in, follow these troubleshooting steps.

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1. Check Your Password
2. Check Your Smartphone or App
3. Still Having Trouble with the App?

Check Your Password

• Ensure correct password entry
  • Check for capitalization, special characters, or typos.
• Reset your password
  • Tap [Forgot your password?] on the login screen to reset it.

Check Your Smartphone or App

• Check Your Internet Connection
  • Try toggling Wi-Fi or mobile data on/off.
• Restart the App
  • Close and restart the RentEase app.
• Restart the Device
  • Restart your smartphone or tablet.
• Check for App Updates
  • Check for an update at App Store/Google Play Store.

Still Having Trouble with the App?

For Android users

• Clear App Cache & Data
  • Go to “Settings” → “Apps” → “RentEase” → “Storage”→”Clear Cache”

For iOS and Android

• Reinstall the App
• Check the OS version
  • Ensure your OS is up to date to avoid compatibility issues.