Yes. Every month, the period from 23:00 on the 24th to 6:00 AM on the 25th (Japan time) is a lock period to prevent duplicate payments (the app shows “定期メンテナンス中”, scheduled maintenance).
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What You Cannot Do During the Lock Period
For a RentEase Lease Agreement with an active subscription (automatic monthly payment), the following are not available during this time:
- Manual payments
- Changing your credit card
- Setting up or changing the payment method
- Canceling the subscription
- Changing the details of the lease agreement (such as the bank account)
- Deleting the lease agreement
What You Can Still Do
First subscription payments and one-time payments (such as move-in costs and renewal fees) can still be made. You can also view the agreement details, your payment history, and any unpaid amount.
Make Changes Between the 1st and 23:00 on the 24th
Please change your credit card or the details of your lease agreement, or cancel your subscription, between the 1st and 23:00 on the 24th of each month. In a month in which a payment has been completed, you cannot cancel the subscription or change the payment method until the end of the month (0:00 on the 1st of the following month).