RentEase has a system in place to prevent duplicate payments, which restricts payment method changes under certain conditions. Below is a detailed explanation.
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After the First Payment
Once your first payment is completed, your payment method is locked until the end of that month (23:59). The lock is lifted on the 1st of the following month.
- First payment on June 20 → Payment method cannot be changed until June 30 at 23:59.
- First payment on July 3 → Payment method cannot be changed until July 31 at 23:59.
After Changing Your Card
To change your card, you choose another card you have already registered. Changing your card does not charge it right away; the new card is used from the next automatic payment on the 25th. Changing your card does not start a lock period.
- Card changed on June 15 → The new card is charged from the automatic payment on June 25.
Around the Monthly Automatic Payment
After your subscription starts, the period from 23:00 on the 24th to 6:00 AM on the 25th of each month (Japan time) is also a lock period (the app shows “定期メンテナンス中”, scheduled maintenance). After the automatic payment on the 25th succeeds, the lock continues until the end of that month (23:59). During the lock period, you can still view the agreement details, your payment history, and any unpaid amount.
If the automatic payment fails, you can pay again in the app until 23:59 on the last day of that month.
When the Lock Period Ends
The lock is lifted on the 1st of each month, and you can change your payment method and the details of your lease agreement, such as the bank account (until 23:00 on the 24th).
A new bank account applies to payments from the next one onward. Payments already completed will be transferred to the previous bank account.
Check Your Card Before Payment
After your first payment, you cannot change your card until the end of that month (23:59). Before your first payment, always check that you have chosen the card you plan to use.