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What identity verification documents are required?

To use RentEase, you must provide one of the following identity verification documents.

Contents4
  1. Accepted Identity Documents
  2. How to Complete Identity Verification
  3. Steps for eKYC Verificatione
  4. Frequently Asked Questions (FAQ)

Accepted Identity Documents

1. Driver’s License
2. My Number Card
3. Passport
4. Residence Card

How to Complete Identity Verification

RentEase uses eKYC (electronic identity verification), so you can complete verification entirely within the app.

Steps for eKYC Verificatione

1. Follow the in-app instructions and prepare your identity document.
2. Use your smartphone camera to take a photo of the document.
3. Take a selfie (live facial recognition).
4. The system automatically verifies your identity.

Please note

• The document must be valid (not expired).
• Make sure your face is clearly visible in the photo.
• Take the photo in a well-lit environment, dark settings may cause verification failure.

Frequently Asked Questions (FAQ)

What if my identity verification fails?　

Try retaking the photo in a brighter setting, ensuring the document and your face are clearly visible.

How long does verification take?

Usually a few minutes, but processing may take longer during peak hours.

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