Thank you for using the rent payment app “RentEase.”
We sincerely apologize for the prolonged inconvenience caused by the suspension of our service.
RentEase will resume service on Monday, November 16, 2026.
■ Our Service After Resumption
- The service fee will be reduced from 5.5% to 3.3% (tax included) of the transfer amount.
- You can continue to use RentEase with no initial or monthly fees (0 yen), as before.
- Although the service fee is lower, you will continue to earn points and miles on your card as before, and your annual card spending will also increase (subject to your card issuer’s terms).
■ Other Changes
- Due to the service revision, the accepted card brands have changed to Visa and Mastercard. JCB and American Express cards cannot be used. For details, please see “Which credit cards can be used with RentEase?”
- Due to the revision of the service fee, new RentEase points are no longer awarded. You can use the points you already have for rent payments until May 16, 2027.
- Rent will be transferred to owners and management companies on the 25th of the month following the month of your card payment (or the next business day if the 25th falls on a weekend or public holiday).
■ How to Get Started from November 16
You can continue to use your existing account and identity verification.
Cards you registered before, as well as RentEase Lease Agreements and One-Time Payment Certificates you created before, can no longer be used. We apologize for the inconvenience, but please set them up again by following the steps below.
- Update the app to the latest version
- Register your card in [Cards]
- Create a RentEase Lease Agreement or a One-Time Payment Certificate (a review is conducted after creation)
- After approval, select your card in [Payment Settings] and make the payment
For detailed steps, please see the FAQ “I used RentEase before. Do I need to set things up again?”
Thank you for your continued support of RentEase.