If you are unable to log in, follow these troubleshooting steps.
Check Your Password
- Ensure correct password entry
- Check for capitalization, special characters, or typos.
- Reset your password
- Tap “Forgot Your Password?” on the login screen to reset it.
Check Your Smartphone or App
- Check Your Internet Connection
- Try toggling Wi-Fi or mobile data on/off.
- Restart the App
- Close and restart the RentEase app.
- Restart the Device
- Restart your smartphone or tablet.
- Check for App Updates
- Check for an update at App Store/Google Play Store.
Still Having Trouble with the App?
For Android users
- Clear App Cache & Data
- Go to "Settings" → "Apps" → "RentEase" → "Storage"→"Clear Cache"
For iOS and Android
- Reinstall the App
- Check the OS version
- Ensure your OS is up to date to avoid compatibility issues.
