1. Rent transfer date will be the 25th
1. Rent transfer date will be the 25th
Transfer date
25th of every month
Please inform the management company and landlord that you will make the transfer on the 25th of each month.
Getting started
RentEase setup is quick and easy!
▼ Download Now ▼
A new way to pay rent, even if you’re not the leaseholder!
Easily pay rent for family members or offices with RentEase
With RentEase, you can pay rent even if you’re not the leaseholder. Easily pay rent for your family’s apartment or your company’s office right from your RentEase app.
What you need for initial setup
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Personal identification documents (any of the following)
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My Number Card
(with photo)
*Please note that the ‘notification card’ cannot be used.
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Drivers license
*Please ensure that the ID is valid.
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Passport
*Please ensure that the ID is valid..
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Residence card
*Please ensure that the ID is valid..
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Credit card
Credit card in the same name as the app user
*Payments can be made with credit cards or corporate cards even if they do not match the name of the leaseholder.
Lease agreement
Rental agreement for the property you wish to pay by credit card
Please prepare the contract issued by the real estate company when you enter the property information (address, property name, landlord/tenant information) in the app, as it will be required.
*The applicant for the rental contract and the app do not need to be the same person.
Essential steps before you get started
Before using RentEase, you will need to contact your current management company or landlord and inform them of the change in payment method. The procedure varies depending on your current payment method, so please follow the steps below.
【Renteaseご利用前の事前連絡】
▼ Select your current payment method ▼
Please inform the management company or landlord of the following:
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1. Switch from
direct debit to bank transfer
Direct debit
Bank transfer
If you currently pay your rent by direct debit, please contact your management company or landlord and request a change of payment method.
At the same time, please confirm your bank transfer details. You will need them when you register. -
2. Rent transfer date will be the 25th
Transfer date
25th of every month
Next, please inform the management company and landlord that you will make the transfer on the 25th of each month.
Caution
The transfer will be made under the name of the lessee (contractor) as stated in the rental agreement. We do not make transfers under the name "RentEase" under any circumstances, so please be careful not to inform the property management company or landlord that the payment will be made under the name "RentEase." If you mistakenly inform them that the payment will be made under the name "RentEase," the property management company or landlord may not be able to process the payment.
Please inform the management company or landlord of the following
Caution
The transfer will be made under the name of the lessee (contractor) as stated in the rental agreement. We do not make transfers under the name "RentEase" under any circumstances, so please be careful not to inform the property management company or landlord that the payment will be made under the name "RentEase." If you mistakenly inform them that the payment will be made under the name "RentEase," the property management company or landlord may not be able to process the payment.
*1 If the 25th falls on a weekend or holiday, the payment will be processed on the next business day.
*2 Payments may be delayed more than usual due to inter-bank settlements, system maintenance, or other factors.
Transaction date
and transfer date
To ensure smooth rent payments, RentEase has set the following dates for credit card payments and rent transfers to your management company:
Regarding transfers when using RentEase for the first time
At RentEase, the first credit card transaction date and rent transfer date to your property management company differ depending on when you complete your payment setup. Lets look at the two scenarios in detail below.
- Payment completed
by 1st to 14th - Payment completed by
15th to month-end
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Credit card transaction
The First settlement date
On this day, the rent equivalent amount will be deducted from your credit card. Even if the payment date is a weekend or public holiday, the process will be processed as usual.
Transfer to management company
25th of the current month
RentEase will transfer the rent to the management company or landlord on the 25th of this month. If the transfer date is a weekend or a public holiday, the transfer will be made on the business day after the weekend or holidays.
If payment procedures are completed between 9:00am on the 1st to 14th of this month, payment and transfer will be made within the current month. Please be careful not to pay double rent for the current month to a management company or other company.
Important Notes on using RentEase
Please be aware of the following points when applying for the RentEase service. If any of these apply, a payment error may occur, and the transfer to the management company will not be made. Please check your credit cards available balance and expiration date before applying.
What to do before the Credit Card Transaction Date
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01
Check the available balance
on your credit card
You need an available balance equal to or greater than the rent amount at the time of payment. If insufficient, the payment cannot be processed.
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02
Check the expiration date
of your credit card
Ensure your card has not expired. If its nearing expiration, please proceed with a new card.
In case a payment error occurs...
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Procedures required in case of errors
If a payment error is displayed due to insufficient balance or other reasons, the transfer to the management company will not be made. Please check here for the procedure to follow in such cases.
How to handle payment errors
After Joining RentEase
Dont forget to keep your status up to date !
With RentEase, rent payments will be automatically processed by credit card every month after application. To ensure a smooth experience with our service, please pay attention to the following points:
・Check your credit cards available balance before the payment date.
・Also check if your card hasnt expired.
【Recommended tips】
Having a dedicated credit card for rent payments makes managing balance and household finances easier.
Onboarding Process
Download the App
First, download the RentEase app on your smartphone.
Search for "RentEase" on the App Store or Google Play, or download from ↓
＼Download Here／
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Enter Applicant and Property Information
【Create an account and verify your identity】
Open the app and enter the following required information:
1. Enter applicant information
Please enter basic information such as the applicants name, date of birth, and contact details.
2. Identity Verification
Prepare a valid form of identification (drivers license, passport, residence card, etc.) and follow the instructions in the app to take a selfie with your ID.
The applicant must be the same as the credit cardholder.
Credit cards under a different name from the applicant cannot be registered.
Individuals other than the corporate representative can also register. However, if using a corporate card, the application must be made by the corporate cardholder.
《Enter applicant information》
《Enter property information》
Identity Verification
【How to create a rental agreement using Rentease】
To maintain the security and integrity of our service, we require online identity verification for all RentEase applicants.
1. Open the contract creation screen
Open the RentEase rental contract creation screen from the "Contract List" in the app.
2. Enter the necessary information.
Payment amount for rent, initial fees, renewal fees, etc.
Property information such as property name, address, room number, etc.
Bank transfer information for rent, initial fees, renewal fees, etc.
Register and set up landlord and tenant
For detailed creation methods, please check here - "About RentEase Lease Agreement".
The "RentEase Rental Agreement" created and displayed by this feature is for managing rental information within the app and does not constitute a new rental contract.
This feature allows you to register information for an existing or upcoming rental contract.
The registered information is used solely to verify the transfer destination and will not be used for any other purpose.
Please refer to the official rental agreement issued by the real estate company or landlord.
Enter your payment
amount and bank details
Enter property and
tenant information
Enter Payment
Destination and Payment Method
【Credit card registration and payment methods】
And finally, set up the rent payment information.
1. Open the credit card registration screen
From "Create Subscription" in the RentEase Rental Agreement, register your credit card details for payment.
2. Enter your credit card information.
VISA and MasterCard are supported (JCB, AMEX, and UNION are scheduled to be supported by the end of 2025).
Only credit cards in the same name as the app applicant can be used.
3. Confirm your payment
Once your card information is registered, payment for rent and initial fees will be processed immediately.
The transfer to the property management company or landlord will be made at a later date.
The name of the remitter must be the same as the tenant’s name registered on the rental contract.
If using a corporate card, the applicant must be the corporate cardholder.
※ If the remitter’s name does not match the tenant’s name, the property management company or landlord may not be able to confirm the payment.
If your current rent payment method is automatic bank withdrawal, you will need to switch to bank transfer. Click here for more details on how to change from bank withdrawal to bank transfer.
If, in the unlikely event that your payment fails, please check the FAQ 「Payment Failed. What Should I Do?」.
《Register card information》
Registration Complete!
This completes the registration process. You can start using RentEase from your next rent payment.
FAQ
Where can I download the RentEase app?
You can search for 'RentEase' in the App Store or Google Play Store and download it for free. You can also directly download it from the 'App Store' and 'Google Play' icons on this page.
Is the app free?
Yes, the app is free to download and use. However, a 5% fee (excluding consumption tax) will be charged when using the service. Up to 1.2% of the payment amount will be returned as points.
What information is required for account registration?
You will need your name, email address, phone number, property information, and credit card details. You will also need to submit identification documents.
Can businesses register as well?
Yes, businesses can also register. For rental properties under a business name, individuals other than the representative can also register.
Can someone other than the property’s lease contract holder make payments?
Yes, but the applicant and the name on the credit card must be the same.
What types of properties can be registered?
Both residential and commercial properties can be registered, with a maximum monthly rent of 5 million yen. Apartments, houses, offices, stores, and more are supported.
Make Rent Payments Easier and More Rewarding
Download the RentEase App now!
Download now ▶