RentEase Support Center
How can we help you?
AI Chatbot
What is an AI Chatbot?
An AI chatbot will automatically answer customer questions about RentEases services and how to use them.
Chatbot Responses and Disclaimer
This chatbot strives to improve the accuracy of responses in order to provide better service, but does not guarantee that the information it provides is complete, accurate, or up-to-date.
FAQ
App & Registration
Where can I download the RentEase app?
You can search for 'RentEase' in the App Store or Google Play Store and download it for free. You can also download it directly from the 'App Store' and 'Google Play' icons on this site.
Is the app free?
The app is free to download, register, and use. However, a 5.5% fee (tax included) is charged per payment.
What information is required for account registration?
You will need your name, email, phone number, property information, and credit card details. You will also need to provide identification and your rental agreement.
Can businesses or non-contract holders use the service?
Yes, it is possible. Offices, stores under corporate contracts, and residences contracted by family members are also supported. However, the applicant and the credit card holder must be the same person.
What types of properties can be registered?
Residences, offices, shops, warehouses, and factories are supported, up to a monthly rent of 5 million yen.
Payments
When is the credit card payment date?
The first payment is on the day you register your credit card. From the following month onward, payments are processed on the 15th. The date cannot be changed.
Can I use it for this month's rent?
Yes, as long as you complete registration and card payment by 9:00 AM between the 1st and 14th of the current month.
Can I make a one-time payment?
Yes, you can. For example, you may switch only this month's rent to credit card payment or use it for initial fees or renewal fees.
When is the credit card withdrawal date?
The withdrawal date follows your card issuer's schedule, not the day RentEase processes the payment. In most cases, this is the next or the following month.
Transfers & Statements
When is the transfer to the management company/owner?
Transfers are made on the 25th of each month (or the next business day if it falls on a holiday).
Can I specify the transfer date?
No, the transfer date is fixed to the 25th of each month (or the next business day if it falls on a holiday).
How does it appear on the owner’s statement?
The transfer appears under the name you registered during the procedure.
Before Starting
Do I need to notify my landlord or management company?
Yes. You need to obtain consent from your landlord or management company before using RentEase.
