If the RentEase app crashes, try the following steps to resolve the issue.
Most crashes can be fixed by these methods.
1. Restart the App
For iOS
- Swipe up from the bottom of the screen to open the app switcher.
- Swipe up on the RentEase app to close it.
- Wait a few seconds, then reopen the app.
For Android
- Tap the "Recent Apps"
- Swipe left or right to close RentEase
- Restart the app
2. Restart Your Device
If you still have trouble even after restarting the app, please restart your device.
For iOS
- Hold the Power button, then slide to turn off.
- After a few seconds, turn it back on.
For Android
- Hold the Power button, then select "Restart" or "Power Off".
- If you choose to "Power Off", hold the power button to turn on the device back on.
3. Update the App
Check if a new version is available in your app store.
For iOS
- Open App Store → Tap "Updates"
- Look for RentEase and tap "Update"
For Android
- Open Google Play Store → Go to "My Apps & Games"
- Check for an update and tap "Update"
4. Clear App Cache & Data (Android Only)
- Go to "Settings" → "Apps" → "RentEase" → "Storage".
- Tap "Clear Cache"
- Tap: "Clear Data"（※caution）
5. Reinstall the App
If you still have same troubles, please try reinstalling the app.
- Uninstall RentEase from your device.
- Restart your device.
- Reinstall the latest version from the App Store or Google Play Store.
6. Check Storage Space
A shortage of storage space might cause app to crush.
- For iOS: Settings → General → iPhone Storage.
- For Android: Settings → Storage.
Ensure at least 500MB of free space for smooth app performance.
7. Update Your OS
Keeping your OS up to date ensures compatibility with the latest app version.
- For iOS: Settings → General → Software Update.
- For Android: Settings → System → Software Update.
Frequently Asked Questions (FAQ)
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Will I lose my data if I uninstall the app?
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No. Your account is stored on the server, and you can log back in after reinstalling.
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Why does the app keep crashing?
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Low storage space, an incompatible OS version, or using an outdated app version could cause the app to crush. Please check and try above solutions.
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What if the app crashes only during certain actions?
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If you can reproduce the crash only during certain actions, it may be a bug. Contact support with details.
Contact support if the issue persists. Provide the following details when reporting an issue.
- Device model & OS version
- RentEase app version (check in the app settings).
- What triggers the crash? (e.g., logging in, making a payment).
- Steps you have already tried.
