1. Rent transfer date will be the 25th
1. Rent transfer date will be the 25th
Transfer date
25th of every month
Please inform the management company or landlord that you will make the transfer on the 25th of each month.
Getting started
RentEase setup is quick and easy!
▼ Download Now ▼
A new way to pay rent, even if you’re not the leaseholder!
Easily pay rent for family members or offices with RentEase
With RentEase, you can pay rent even if you are not a leaseholder. If you are registered with the app, you can easily pay rent for your family room or company office.
What you need for initial setup
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Personal identification documents (any of the following)
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My Number Card
(with photo)
*Please note that the ‘notification card’ cannot be used.
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Drivers license
*Please ensure that the ID is valid.
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Passport
*Please ensure that the ID is valid..
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Residence card
*Please ensure that the ID is valid..
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Credit card
Credit card in the same name as the app user
*Payment can be made with a credit card or corporate card in the same name as the person registering the app, even if they are not the same person who signed the lease.
Lease agreement
Rental agreement for the property you wish to pay by credit card
Please have the contract issued by the real estate company ready when you sign the lease agreement, as it will be required when entering property information (address, property name, monthly rent, landlord/tenant information) in the app and when uploading the lease agreement.
Essential steps before you get started
Before using RentEase, you will need to contact your current management company or landlord and inform them of the change in payment method. The procedure varies depending on your current payment method, so please follow the steps below.
【Renteaseご利用前の事前連絡】
▼ Select your current payment method ▼
Please inform the management company or landlord of the following:
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1. Switch from
direct debit to bank transfer
Direct debit
Bank transfer
If you currently pay rent by direct debit, please contact your management company or landlord and request a change of payment method.
At the same time, please also confirm your bank transfer details. You will need these when registering. -
2. Rent transfer date will be the 25th
Transfer date
25th of every month
Next, please inform the management company or landlord that you will make the transfer on the 25th of each month.
Caution
The transfer will be made under the name of the tenant (contractor) as stated in the rental agreement. Transfers under the name "RentEase" are never made. Please be careful not to inform the management company or landlord that the transfer will be made under the name "RentEase." If you mistakenly tell the management company or landlord that the transfer will be made under the name "RentEase," they may not be able to accommodate your request.
Please inform the management company or landlord of the following
Caution
The transfer will be made under the name of the lessee (contractor) as stated in the rental agreement. We do not make transfers under the name "RentEase" under any circumstances, so please be careful not to inform the property management company or landlord that the payment will be made under the name "RentEase." If you mistakenly inform them that the payment will be made under the name "RentEase," the property management company or landlord may not be able to process the payment.
*1 If the 25th falls on a weekend or holiday, the payment will be processed on the next business day.
*2 Payments may be delayed more than usual due to inter-bank settlements, system maintenance, or other factors.
Transaction date
and transfer date
The start date of automatic payment after the first payment (subscription registration) and the date of transfer to the management company or landlord are as follows:
RentEase
About the transfer date for initial and one-off payments
At RentEase, for initial or one-off payments only, the transfer date to the management company or landlord will change depending on the user's payment date. We will explain in detail the following two cases.
- Payment completed
by 1st to 14th,
Including one-off payments - Payment completed by
15th to month-end,
Including one-off payments
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Credit Card Payment
First Payment Date
This is the settlement date that will appear on your credit card statement. The withdrawal date varies depending on the credit card company, so please check with your credit card company.
Date of transfer to payee
25th of the current month
RentEase will transfer the rent to the management company or landlord on the 25th of the month. If the 25th falls on a weekend or public holiday, the transfer will be made on the next business day after the weekend or public holiday.
If the initial payment (including one-off payments) is completed between the 1st and 14th of the month by 9:00 AM, RentEase will transfer the payment on the 25th of the month. Please be careful not to make duplicate payments of the same month's rent to the management company or landlord.
Important notes before use
Please be aware of the following points when applying for the RentEase service. If any of these apply, a payment error may occur, and the transfer to the management company will not be made. Please check your credit cards available balance and expiration date before applying.
What to do before the Credit Card Transaction Date
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01
Check the available balance
on your credit card
At the time of settlement, you will need to have an available balance equal to or greater than the rent amount, and if the balance is insufficient, the settlement may fail.
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02
Check the expiration date
of your credit card
Ensure your card has not expired. If its nearing expiration, please proceed with a new card.
In case a payment error occurs...
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Procedures required in case of errors
If a payment error is displayed due to insufficient balance or other reasons, the transfer to the management company will not be made. Please check here for the procedure to follow in such cases.
How to handle payment errors
After Joining RentEase
Dont forget to keep your status up to date !
With RentEase, rent payments will be automatically processed by credit card every month after application. To ensure a smooth experience with our service, please pay attention to the following points:
・Check your credit cards available balance before the payment date.
・Also check if your card hasnt expired.
【Recommended tips】
Having a dedicated credit card for rent payments makes managing balance and household finances easier.
Onboarding Process
Download the App
First, download the RentEase app on your smartphone.
Search for "RentEase" on the App Store or Google Play, or download from ↓
＼Download Here／
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Enter Applicant and Property Information
【Create an account and verify your identity】
Open the app and enter the following required information:
1. Enter applicant information
Please enter basic information such as the applicants name, date of birth, and contact details.
2. Identity Verification
Prepare a valid form of identification (drivers license, passport, residence card, etc.) and follow the instructions in the app to take a selfie with your ID.
The applicant must be the same as the credit cardholder.
Credit cards under a different name from the applicant cannot be registered.
Individuals other than the corporate representative can also register. However, if using a corporate card, the application must be made by the corporate cardholder.
《Enter applicant information》
《Enter property information》
Creating a RentEase rental contract and one-off payment certificate
【Create a rental agreement using Rentease】
【Create a RentEase one-time payment certificate】
Within the app, you can create a RentEase Lease Agreement (for subscription payments) or a RentEase Single Payment Certificate (for one-time use). When creating these documents, you will need to enter the payment amount, property details, bank transfer information, and set the lessor and lessee.
1. Open the creation screen
From the home screen in the app, open the creation screen for the RentEase Lease Agreement or the RentEase Single Payment Certificate.
2. Enter the required information
・Payment amount for rent, initial costs, renewal fees, etc.
・Property information such as building name, address, and room number.
・Bank transfer details for payments.
・Register and set the lessor and lessee.
For detailed instructions, please see "About the RentEase Lease Agreement" and "About the RentEase Single Payment Certificate".
The "RentEase Rental Agreement" created and displayed by this feature is for managing rental information within the app and does not constitute a new rental contract.
This feature allows you to register information for an existing or upcoming rental contract.
The registered information is used solely to verify the transfer destination and will not be used for any other purpose.
Please refer to the official rental agreement issued by the real estate company or landlord.
Enter your payment
amount and bank details
Enter property and
tenant information
Enter Payment
Destination and Payment Method
【Credit card registration and payment methods】
And finally, set up the rent payment information.
1. Open the credit card registration screen
From "Create Subscription" in the RentEase Rental Agreement, register your credit card details for payment.
2. Enter your credit card information.
We accept VISA, Mastercard, JCB, AMEX.
Only credit cards in the same name as the app applicant can be used.
3. Confirm your payment
Once your card information is registered, payment for rent and initial fees will be processed immediately.
The transfer to the property management company or landlord will be made at a later date.
Please make sure that the remitter’s name is the same as the tenant’s name on the rental contract.
If using a corporate card, the application must be submitted by the corporate cardholder.
※ If the remitter’s name is different from the tenant’s name, the property management company or landlord may not be able to confirm the payment.
If your current rent payment method is automatic bank withdrawal, you will need to switch to bank transfer. Click here for details on how to change from bank withdrawal to bank transfer.
If, in the unlikely event that your payment fails, please check the FAQ 「Payment Failed. What Should I Do?」.
Registration Complete!
This completes the registration process. You can start using RentEase from your next rent payment.
＼Download Here／
FAQ
App & Registration
Where can I download the RentEase app?
You can search for 'RentEase' in the App Store or Google Play Store and download it for free. You can also download it directly from the 'App Store' and 'Google Play' icons on this site.
Is the app free?
The app is free to download, register, and use. However, a 5.5% fee (tax included) is charged per payment.
What information is required for account registration?
You will need your name, email, phone number, property information, and credit card details. You will also need to provide identification and your rental agreement.
Can businesses or non-contract holders use the service?
Yes, it is possible. Offices, stores under corporate contracts, and residences contracted by family members are also supported. However, the applicant and the credit card holder must be the same person.
What types of properties can be registered?
Residences, offices, shops, warehouses, and factories are supported, up to a monthly rent of 5 million yen.
Payments
When is the credit card payment date?
The first payment is on the day you register your credit card. From the following month onward, payments are processed on the 15th. The date cannot be changed.
Can I use it for this month's rent?
Yes, as long as you complete registration and card payment by 9:00 AM between the 1st and 14th of the current month.
Can I make a one-time payment?
Yes, you can. For example, you may switch only this month's rent to credit card payment or use it for initial fees or renewal fees.
When is the credit card withdrawal date?
The withdrawal date follows your card issuer's schedule, not the day RentEase processes the payment. In most cases, this is the next or the following month.
Transfers & Statements
When is the transfer to the management company/owner?
Transfers are made on the 25th of each month (or the next business day if it falls on a holiday).
Can I specify the transfer date?
No, the transfer date is fixed to the 25th of each month (or the next business day if it falls on a holiday).
How does it appear on the owner’s statement?
The transfer appears under the name you registered during the procedure.
Before Starting
Do I need to notify my landlord or management company?
Yes. You need to obtain consent from your landlord or management company before using RentEase.
Make Rent Payments Easier and More Rewarding
Download the RentEase App now!
Download now ▶