How to Cancel a Subscription

Question

Accepted Answer

The subscription can be canceled in RentEase by following the steps below.
However, in a month in which a payment has been completed, you cannot cancel the subscription or change the payment method until the end of the month (0:00 on the 1st of the following month). The deadline for cancellation is 23:00 on the 24th of each month (Japan time).

How to Cancel a Subscription

1. Log in to the RentEase app.

2. On the home screen, tap the arrow next to the RentEase Lease Agreement you wish to cancel the payment for.
※You can also view the agreement by selecting “RentEase Lease Agreement” on the home screen and then tapping “View All.”

3. On the menu screen that appears, tap “Cancel Subscription”.

4. Check the details on the final confirmation screen, then tap ”Confirm” to complete the process.

Information

Even after cancellation, you will still be able to log in to your account.
Your past transaction history will also remain accessible.

Please note that automatic credit card payments on the 25th of each month will stop after cancellation. However, you are still responsible for paying rent during the suspension period. Be sure to pay your rent directly to the property management company.
If there are any outstanding payments, you will not be able to cancel the subscription.
Please check the relevant information below and complete the payment process.
▶What should I do if my payment fails?

Frequently Asked Questions

When does the subscription cancellation take effect?: Once the cancellation process is completed, it will take effect from the next scheduled payment date (the 25th of each month).

What happens to rent payments after cancellation?: Rent payments will no longer be processed through RentEase. Therefore, you will need to make payments directly to your property management company or landlord.