Is there a fee for deactivation?

You can stop using the RentEase service at any time.
You can easily complete the suspension process from the app by selecting either “Cancel Subscription” or “Invalidate RentEase Lease Agreement”.
No service fees will be charged during the suspension period.
Note: If you choose to invalidate your RentEase lease agreement, please be aware that you will need to create a new lease agreement to resume using the service later.

Contents4

1. How to Cancel a Subscription
2. How to Invalidate a RentEase Lease Agreement
3. Important Notes Regarding Suspension of Service
4. How to Resume Service

How to Cancel a Subscription

1. Log in to the RentEase app.

2. On the home screen, tap the arrow next to the RentEase Lease Agreement you wish to cancel payment for.
※You can also check your lease agreements by selecting “RentEase Lease Agreement” on the home screen and tapping “View All.”

3. From the menu that appears, tap [Cancel Payment Subscription].

4. On the next confirmation screen, review the information and tap “Confirm” to complete the process.

How to Invalidate a RentEase Lease Agreement

1. Log in to the RentEase app.

2. On the home screen, tap the arrow next to the RentEase Lease Agreement you wish to deactivate.

3. From the displayed screen, tap “Invalidate.”

4. On the confirmation screen, review the information and tap “Confirm” to complete the process.

Important Notes Regarding Suspension of Service

• Automatic credit card billing that occurs on the 25th of each month will be stopped.
• You will still be able to log into your account.
• Your transaction history will remain viewable.
• If you have any outstanding payments, you will not be able to cancel your subscription or invalidate your lease agreement. Please follow the appropriate steps regarding unpaid balances.
  ▶What should I do if my payment fails?

Information

Even during the suspension of service, any RentEase Points you have accumulated up to that point will remain valid.
You can use your points for rent payments until May 16, 2027.

Please note

If you cancel a subscription or Invalidate a RentEase Lease Agreement, you will need to handle your rent payments on your own.
Please make the payment using the method specified by your property management company or landlord (such as bank transfer or automatic withdrawal).

How to Resume Service

If you wish to resume using the RentEase service with a RentEase Lease Agreement for which the subscription was stopped, you can easily do so by following the steps below.
However, please note that if the RentEase Lease Agreement was invalidated, resumption is not possible.

If You Want to Change Credit Card

1. On the home screen, tap the [→] on the RentEase Lease Agreement you wish to resume.
2. Tap [Proceed to Payment].
3. On the [Payment Settings] screen, tap [Register a card].
4. Enter and register your card information, choose the card to use, and tap [Pay Now].