Can I deactivate my RentEase account?

Question

Accepted Answer

RentEase does not offer an option to deactivate accounts. However, you can stop automatic payments by either “Canceling the Subscription” or “Deactivating the RentEase Lease Agreement.”

Contents3

How to Stop the Subscription
How to Invalidate the RentEase Lease Agreement
Frequently Asked Questions (FAQ)

How to Stop the Subscription

1. Log in to the RentEase app.

2. On the home screen, tap the arrow next to the RentEase Lease Agreement for which you want to stop the automatic payment.
※You can also access the agreement by selecting “RentEase Lease Agreement” on the home screen and then tapping “View All.”

3. From the menu that appears, tap [Cancel Payment Subscription].

4. On the next confirmation screen, review the content again and tap Confirm to complete the process.

How to Invalidate the RentEase Lease Agreement

1. Log in to the RentEase app.

2. On the home screen, tap the arrow next to the RentEase Lease Agreement you wish to deactivate.

3. On the screen that appears, tap Invalidate.

4. Review the content on the confirmation screen, then tap Confirm to complete the process.

Information

Even after canceling or invalidating your subscription, you will still be able to log in to your account.

Your past transaction history will remain accessible.

The automatic credit card payment scheduled on the 25th of each month will be stopped once cancellation or invalidation is complete. Please note that rent payments are still required during the suspension period, so you must make payments directly to your property management company.
If you wish to resume payment for the same property after invalidating the RentEase lease agreement, you will need to create a new RentEase lease agreement.
If there are any outstanding payments, subscription cancellation cannot be processed.
Please check the following and complete the necessary steps regarding unpaid amounts.
▶What should I do if my payment fails?

Frequently Asked Questions (FAQ)

When does deactivation take effect?: Deactivation takes effect from the next scheduled payment date (the 25th of each month).

What Happens to Rent Payments After Cancellation or invalidation?: After stopping or invalidating your RentEase subscription, rent payments will no longer be transferred to the property management company through RentEase. Therefore, you will need to make payments directly to the property management company or landlord yourself.