RentEase does not offer an option to deactivate accounts. However, you can stop payments by either "Canceling the Subscription" or "Deactivating the RentEase Lease Agreement."
How to Cancel a RentEase Subscription
1. Log in to the RentEase app.
2. Tap "Contract List" from the menu at the bottom of the screen.
3. Select the RentEase Lease Agreement you wish to cancel payments for.
4. Review the details on the confirmation screen and tap "Cancel Subscription."
5. Confirm the details once more, then tap "Understood" to complete the process.
Steps to Deactivate the RentEase Lease Agreement
1. Log in to the RentEase app.
2.Tap "Contract List" from the menu at the bottom of the screen.
3. Select the RentEase Lease Agreement you wish to cancel payments for.
4. Review the details on the confirmation screen and tap "Cancel Subscription."
5. Confirm the details once more, then tap "Understood" to complete the process.
Important Notes About Account Deactivation
- You can still log in to your account.
- Your past transaction history will remain accessible.
Frequently Asked Questions (FAQ)
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When does deactivation take effect?
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Deactivation takes effect from the next scheduled payment date (15th of the following month).
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What Happens to Rent Payments After Cancellation or Deactivation?
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Once your subscription is canceled or deactivated, RentEase will no longer process rent payments to the property management company or landlord. Therefore, you will need to make rent payments directly to your property management company or landlord on your own.
